CANCELLATION/ REFUND POLICY:

·       We have a firm 24-hour cancellation policy.  All cancellations within 24 hours will be charged the full session rate.

·       We do not offer refunds. Credits are offered if you choose to reschedule or cancel your session with 24 hour advance notice.

WHAT TO EXPECT:

• Sessions are 55 minutes long (unless otherwise noted). They will need to start and end on time. You are encouraged to arrive a few minutes early to stretch before you session. 

• Your instructor will not be responsible for assisting you with bookings, cancellations or reschedules. Thank you for your understanding. Please reach out to management with any questions. Contact ravenpilatesonpolk@gmail.com and we will promptly respond. 

• Electric devices will be set to silent. We ask that you leave your phones aside and enjoy your session.

WHAT TO WEAR/WHAT NOT TO WEAR:

• Appropriate workout clothing and undergarments are required. Loose clothing can become a safety issue with the equipment.

• Do not wear material that is hard like metal (or even soft metal) because it can damage the vinyl. Please, no zippers, metal accessories, etc. Please remove large jewelry.

• Strong scents should be limited as others may be sensitive.

HEALTH:

• Let your instructor know if you have any injures or limitations.

• Be mindful if you are not feeling well for any reason. Contact ravenpilatesonpolk@gmail.com to reschedule.

• We encourage you to wash your hands before and after your class.

• Students will be asked to clean and put away any equipment that was used during their session or class.  We offer towels and water bottles to clean the equipment.

• Most of all, take a deep breathe and enjoy your workout!